The opportunity 

We are looking for a compassionate, communicative Spanish-speaking Customer Care Agent to join our Customer Care team in Berlin. As a Customer Care Agent, you are the first point of contact for our members and the “face”. As the key bridge between customers and Urban Sports Club, you ensure customers leave every interaction feeling positively about the Urban Sports Club offer and the support we provide. Join our team and help us continue to inspire people to lead an active and healthy life.

Your responsibilities 

  • Find creative and individual solutions to the requests of our members received via email and on the phone
  • Serve as the direct link between Urban Sports Club and current and potential members
  • Build a relationship with our members with your positive, compassionate, and clear communication
  • Help us to continuously improve our level of customer service, our user experience, and our processes and tools

What you need to succeed 

  • You are a strong communicator and can express yourself on a native level in Spanish and have strong English and German skills
  • Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills
  • You are reliable, organized, and able to stay calm in stressful situations
  • You can relate to our customers and are excited about the opportunity to delight them in every interaction
  • You carry yourself with confidence and enjoy connecting with members, internal stakeholders, and your colleagues

Our offer to you 

  • Until we have beat this pandemic, we’re working in hybrid mode where we encourage you to work from home, while still giving you the possibility to meet colleagues to collaborate onsite
  • The opportunity to have a measurable impact within an innovative and performance-driven company, further shaping how people find and enjoy their favourite sport
  • “Workout. Life. Balance.” Life happens, and work can’t always come first. We support you in finding a way to balance the two
  • An autonomous work environment that embraces ownership, where everyone's opinion is equally valuable. Whether you’re an Intern or an Executive, we want to hear your ideas
  • Regular digital team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
  • Many additional perks including: choice of computer/technology, dog friendly workplace, fully equipped kitchens with healthy snacks & beverages, employee referral bonuses, and more
  • A free Urban Sports Club L Pro Membership (even during lockdown with our live online classes!)

 

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof)

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Vielen Dank & viel Erfolg! 

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